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The things people ask most, answered plainly. If yours isn't here, ask us.
A printed photograph joined to the video it came from, so that pointing a phone at the print plays the moment inside it.
No. They need a phone and the free Emlivo app. No account, no email address, nothing to pay.
Choosing the photograph, film and product takes only a few minutes. Upload time depends on the film and your connection; once it reaches 100%, you can leave the screen. Emlivo finishes securely in the background, then emails you and places the finished file in Downloads. Most short films are ready within a few minutes after upload, while larger films can take longer.
It depends on the package. Short clips, ten-minute films and full wedding films are all supported; we tell you which package your video needs once we know its length.
A normal phone video is fine. We prepare it for playback ourselves. What matters more is the photograph — it needs enough detail for a camera to recognise.
We check it before you buy and tell you plainly, with the fix — usually choosing a different frame from the video, or a smaller print size.
Yes. The Digital Emlivo is a full-resolution file you can have professionally printed. When shown as available at checkout, customers in Hungary can also order an Emlivo-produced print or a ready-to-hang framed version.
Yes — the Emlivo Signature. It's a small warm seal in the corner you choose, and every Emlivo photograph has its own. It's what makes sure your memory opens and nobody else's, even when somebody else has used the very same picture. You'll see exactly how it looks and where it sits before you order.
Printed and Framed Emlivos are delivered only within Hungary. The shipping fee for your selected product and the current production-and-delivery estimate are shown before payment; tracking appears in Orders after dispatch. Home delivery or parcel locker. For parcel locker collection, we will agree the specific collection point with you before dispatch. The shipping fee stays the same.
The video still plays full-screen in the app; it just doesn't appear inside the frame. Nobody is left with a photograph that does nothing.
Only someone with the photograph or the link. It isn't listed anywhere and it doesn't appear in search. You can also require a code, or switch viewing off entirely.
Yes, and the printed photograph keeps working. This is what makes it practical for a wedding, where the final film often arrives months after the photographs.
Yes. You can turn viewing off at any time, years after giving the print away. Anyone already watching offline may finish, and then it stops.
The optimized playback video remains available while the Emlivo service operates. Your original upload is not automatically a permanent archive and follows a separate retention policy.
We do not plan to close, but we responsibly avoid promising perpetual operation. A planned closure requires reasonable advance notice and, where technically possible, an export or save option.
Usually more light, or moving a little closer so the whole photograph is in view. Glare on glass is the other common cause. If it still doesn't work, contact us — you don't need an account to do that.